Privacy policy

Who we are
NOOR (“we”, “us”, “our”) sells Quran guides and related products online to customers in the United Kingdom and internationally. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or purchase from our store.

Data we collect
We may collect:

  • Identification and contact details: name, email address, billing and shipping address, phone number.

  • Order information: products ordered, payment method (last 4 digits only), transaction ID, delivery details.

  • Technical data: IP address, device type, browser, approximate location, pages visited.

  • Marketing data: your newsletter preferences, interactions with our emails.

How we collect your data
Data is collected when you:

  • Place an order on our website.

  • Create an account.

  • Subscribe to our email list.

  • Contact us by email or via a contact form.

  • Browse our site (cookies and similar technologies).

Why we use your data (legal bases)
We use your data to:

  • Process and deliver your orders (contract).

  • Communicate about your order (contract / legitimate interest).

  • Manage your account and customer support (contract / legitimate interest).

  • Send marketing emails if you have opted in (consent / soft opt‑in for existing UK customers).

  • Improve our website and prevent fraud (legitimate interest).

Cookies and tracking
We use cookies and similar technologies to run our store (for example Shopify cookies), remember your preferences and measure traffic. You can manage cookies through your browser settings and, where required, through our cookie banner.

Sharing your data
We only share personal data with trusted providers that help run our business, for example:

  • E‑commerce and hosting platform (such as Shopify).

  • Payment processors (such as Stripe, PayPal, card acquirers).

  • Delivery and fulfillment partners.

  • Email service and analytics tools.
    These providers only process data on our instructions and under data‑processing agreements. We do not sell your personal data.

International transfers
Some of our service providers may be located outside the UK/EEA. When this happens, we rely on appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect your data.

Data retention
We keep your data only for as long as necessary for the purposes described in this Policy, including to comply with legal, tax and accounting obligations (typically up to 6 years for order records in the UK).

Your rights (UK GDPR)
You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate data.

  • Request deletion of your data in some cases.

  • Object to certain processing (including direct marketing).

  • Restrict processing in some cases.

  • Data portability where applicable.
    You can exercise these rights by contacting us (see Contact section). You also have the right to lodge a complaint with the ICO (www.ico.org.uk) if you are unhappy with how we use your data.

Children
Our website is not intended for children under 16, and we do not knowingly collect data from them.

Contact
For any questions about this Privacy Policy or your data rights, you can email: support@noor.com